How do I obtain my license key or confirmation email?

Support -

You may retrieve your license key from this webpage:

Please note you will only be able to retrieve your ID and Key if you purchased Malwarebytes Anti-Malware directly from our website or through an authorized reseller / affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your ID and Key if lost.

If you are unable to locate your license key from this webpage, or to obtain a copy of your confirmation email, please contact our eCommerce partner, Cleverridge. Cleverbridge's contact information is available at

Please be sure to provide as much of the following information as you can to the customer service representative in order to retrieve your order information:

  1. Cleverbridge Reference Number
  2. Email address used
  3. Date of purchase
  4. Name used for purchase
  5. Address used(if applicable)
  6. Form of payment used

Please note that Cleverbridge customer service will only be able to assist with purchase related issues, and cannot provide technical support.

If you have additional questions or need assistance with this particular scenario, please contact customer support at

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