Knowledge Base/Malwarebytes Anti-Malware/Website Blocking

How do I stop Malwarebytes Anti-Malware from blocking a website or network program that I trust?

Support
posted this on March 28, 2013 03:09 PM

To stop Malwarebytes Anti-Malware (MBAM) 2.0 from blocking a website or network program that you trust you will need to add a Web Exclusion. Web exclusions allows users of MBAM Premium and Trial versions to exclude IP addresses, Internet domains and processes from Website Protection. To create a new Web Exclusion:

  1. Open MBAM 2.0
  2. Click Settings -> Web Exclusions
  3. Click one of the four following options: 
    • Add IP
      • Add IP will exclude a single IP address i.e. 88.26.132.188. To add an IP to the Exclusions List, enter the IP address you wish to exclude and click OK.
    • Add Domain
      • Add Domain will exclude an entire domain address i.e. www.malwarebytes.org. To add a domain to the Exclusion List, enter the domain you wish to exclude and click OK.
    • Add Process
      • Add Process will exclude a process that uses network connectivity i.e. skype.exe. To add a process to the Exclusion List
    1. Navigate to the location of the network process that you wish to exclude
    2. Click the process to highlight it, then click Open.
    • Remove
      • Remove will delete an existing Web Exclusion. To remove a Web Exclusion, click the exclusion you no longer wish to have and then click Remove.

You may also add an item to the Exclusion List by clicking the Exclude Website button that appears when MBAM blocks the website.

Note: Adding items to this list may result in your computer becoming more vulnerable. You should only exclude IP addresses, domains, or processes that you trust. If you are using a Peer-to-peer application, adding the process to the Exception List is advised over adding the IP address or domain, as this will continue to protect your computer from malicious content.

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To stop MBAM version 1.75 or lower from blocking a website:

  1. Navigate to the webpage that is currently being blocked
  2. Right-click the Malwarebytes Anti-Malware icon in the lower right corner of your screen (near the clock)
  3. Click Add to Ignore List
  4. Click the IP address that was blocked 

To remove IP addresses from ignore:

  1. Open MBAM
  2. Click on the Ignore List tab
  3. Click the IP address you no longer wish to ignore
  4. Click Delete

 You may need to refresh the page or restart the browser to view these changes.

If you have additional questions or need assistance with this particular scenario, please contact support at http://www.malwarebytes.org/support/consumer/contact/

 
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