Knowledge Base/Malwarebytes Anti-Malware/Basic Troubleshooting

Should I scan with Malwarebytes Anti-Malware in Safe Mode?

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posted this on August 23, 2012 12:14 PM

While some products have trouble running in normal mode due to being blocked by infections, Malwarebytes Anti-Malware now includes our powerful Chameleon technologies which have been designed specifically to get Malwarebytes running in hostile environments.  For instructions on how to use Chameleon, please refer to the following knowledgebase articles:

Unless otherwise directed always run Malwarebytes Anti-Malware in normal mode. Malwarebytes Anti-Malware is not designed to find all infections when in safe mode. Safe mode will not always load all infection components.

If our software will not run in normal mode, even using Chameleon, then you can try safe mode.

If it still fails to run, please submit a request for assistance via the webform below:

http://www.malwarebytes.org/contact_consumer

 
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