Knowledge Base/Malwarebytes Anti-Malware/Download & Installation

I need to reinstall Malwarebytes Anti-Malware licensed version (and need my key & ID)

Support
posted this on May 14, 2012 11:08 AM

1. You can download the consumer version of our software via the link below (all downloads and set up files are the Free version, activation unlocks PRO features):

http://www.malwarebytes.org/mwb-download/

Save the file to your desktop and double-click it to begin the installation, selecting options you desire when presented.

2. Once installed, activate the software with key & ID. There should be a Malwarebytes icon on the desktop, double-click it to open the program. If there is no icon, you can go to the following folder:

C:\Program Files\Malwarebytes Anti-Malware<<<<this folder(for 64bit versions-C:\Program Files (x86)\Malwarebytes Anti-Malware)... and double click the mbam icon in that folder

Once open, click any 'Activate' button and you will get a new dialog box labeled 'Activate Product'. Insert the ID in the first section and the key into the next.

Please make sure you are COPYING and PASTING the license key & ID numbers directly from the confirmation email into the proper fields. Please also make sure you are only including the letters and numbers and not the words ID or Key. Finally, make sure you are not including additional spaces before or after the ID and Key.

If done correctly you should get it activated.

Instructions to copy and paste:

http://www.bleepingcomputer.com/tutorials/tutorial95.html

Also see this video showing the activation process:

http://helpdesk.malwarebytes.org/entries/20849926

 

3. If you need your key & ID or your confirmation email, this information can only be obtained by our eCommerce partner, Cleverbridge.

http://helpdesk.malwarebytes.org/entries/20839638

 

 
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