Malwarebytes Support
Home
Submit a request
Check your existing requests
Knowledge Base
Overview
|
Recent
Malwarebytes Support
(3)
»
Welcome
What are the system requirements to run Malwarebytes Anti-Malware?
Where can I obtain a copy of Malwarebytes Anti-Malware EULA?
Contact Support
(2)
»
How do I contact Consumer or Home User Support?
How do I contact Business or Commercial Support?
Sales Support
(3)
»
I keep getting notified that my trial has expired, how do I revert to the free version?
What's the difference between the Malwarebytes Anti-Malware Free and PRO versions?
How do I buy Business licenses?
Purchases
(10)
»
What is the length of term for the Malwarebytes Anti-Malware Consumer License?
Why is my payment processed by Cleverbridge?
What is the refund policy for Malwarebytes Anti-Malware?
Download & Installation
(5)
»
How do I install Malwarebytes Anti-Malware?
I need to reinstall Malwarebytes Anti-Malware licensed version (and need my key & ID)
Where can I download the latest version of Malwarebytes Anti-Malware?
Activation
(5)
»
How do I activate Malwarebytes Anti-Malware?
How do I obtain my license key?
It says 'Invalid license information' when I try to activate the software.
Product Questions
(10)
»
Does Malwarebytes Anti-Malware replace antivirus software?
What is the difference between the three scan types in Malwarebytes Anti-Malware?
What are False Positives and how do I report them?
Basic Troubleshooting
(10)
»
Why do you have me use tools such as DDS, OTL or ComboFix? Why can't Malwarebytes do all this?
What happened to my Malwarebytes Anti-Malware desktop icon?
How do I download a file via specific browser?
Software Blocked
(3)
»
Why does Malwarebytes Anti-Malware block Skype?
Why is Malwarebytes Anti-Malware blocking my antivirus?
Why does Malwarebytes Anti-Malware block BitTorrent or other Peer to Peer Clients?
Website Blocking
(5)
»
Is the IP blocker in Malwarebytes Anti-Malware PRO a firewall?
Does Malwarebytes Anti-Malware detect or remove tracking cookies?
What does it mean when I get an IP alert about blocking a 'malicious' site?
Chameleon
(4)
»
Use Chameleon to run Malwarebytes Anti-Malware on infected systems
How to use Malwarebytes Chameleon when it cannot be opened normally through the START menu
Malwarebytes Chameleon's help file will not open due to infection
Common Error Codes
(4)
»
I am getting Error code 7xx
I'm getting the error: PROGRAM_ERROR_LOAD_DATABASE
I'm getting an error with my Malwarebytes scheduler:ERROR_SCHEDULER_ADD \ ERROR_SCHEDULER_REMOVE
Uninstall
(2)
»
Use mbam-clean.exe to completely remove Malwarebytes Anti-Malware
I'm trying to uninstall Malwarebytes Anti-Malware, but I'm getting an error, how do I fix it?
How-To Videos Malwarebytes Anti-Malware (MBAM)
»
Install/Uninstall
(2)
»
How to Uninstall
How to Install
Activation/Update
(2)
»
How to update Malwarebytes
How to Activate the PRO Version
Scheduler
(2)
»
How to Schedule an Update
How to Schedule a Scan
Running a Scan
(1)
»
How to Run a Quick Scan
Quarantine
(2)
»
How to Empty Items from Quarantine
How to restore items from Quarantine
Running Chameleon
(1)
»
How to use Malwarebytes Chameleon
More Tutorials
(3)
»
How to Delete a Locked File
How to Rename the Setup File
How to Change Languages
